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Resources

At Conn3ct, we understand that our customers want to know they are dealing with trusted advisors. That is why we have written a series of resources for you that focus on insight, innovation, and thought leadership.

 

Download our eBooks and Guides below to learn more. 

The Future of Contact Centres: How the CRM Can Boost Your Customer Experience

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SUB-CATEGORY: Contact Centres

Discover how CRM technology is revolutionising Contact Centres to provide a better customer experience and more.

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Everything You Need to Know About Next Generation Approach to Customer Contact

Next gen customer contact guide front cover

SUB-CATEGORY: Contact Centres

In this guide we look at the next generation approach to customer contact and discuss the key market drivers, principles and architecture of this new solution and how to adopt this new approach.

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Everything You Need to Know About Contact Centre Technology

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SUB-CATEGORY: Contact Centres

The role of the contact centre is evolving rapidly. Businesses are finding new innovative ways to use the vast amounts of data produced in their contact centre environments.

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Contact Centre Consultancy Packages

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SUB-CATEGORY: Contact Centres

Conn3ct offers a range of fully customised consultancy packages forcontact centre optimisation

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Map Your Contact Centre Environment to the Customer Journey

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SUB-CATEGORY: Customer Experience

What does this mean for the traditional contact centre environment and cost-driven model powering it, and how can your contact centre environment evolve to deliver better customer service?

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Understand the coming changes to customer contact and how to prepare

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SUB-CATEGORY: Contact Centres

In this webcast Conn3ct CTO, Martin Cross, discusses the market drivers pushing customer contact towards a next generation approach.

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3 Ways Amazon Connect Will Transform Your Customer Service Capabilities

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SUB-CATEGORY: Customer Experience

The traditional, on-premise Contact Centre model is relatively rigid and can become costly fast. On the other hand, Amazon Connect’s flexibility means you only pay for what you use — and you can still layer applications on top. It’s easy to expand on and equally as simple to reduce in size, enabling businesses to better cope with fluctuations in customer service queries while enhancing the customer experience.

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Digital Transformation and Customer Experience

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SUB-CATEGORY: Customer Experience

To better retain customers, remain competitive, and adapt to thecustomer experience revolution, your contact centre needs a customerexperience strategy.

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The Benefits of Having Unified Communications in Your Business (and How to Get There)

www.conn3ct.comhs-fshubfsConn3ct 2019ResourcesEbooksUnified Communications Guide Thumbnail

Fundamentally, Unified Communications (UC) is a toolset that enables your employees to collaborate and work better together. Download the guide to find out more about the benefits, challenges, and how to achieve fully Unified Communications!

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Checklist: 5 Steps to Achieving Unified Communications in Your Business

Checklist:  5 Steps to Achieving Unified Communications in Your Business

Unified Communications (UC) is a key part of user experience and empowering your employees. Download the checklist to learn the five key steps to achieving UC in your business and how simple it can be.

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Microsoft Telephony Solutions Guide

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Conn3ct offers fully customised services for Skype for Business/Microsoft Teams deployments based upon our 25 years voice expertise.

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How can digital transformation improve customer experience & business operations?

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Our approach is to understand the business goals and the customers’ journey across all touchpoints, so we can design the best solution to help deliver exceptional customer experience.

We start by taking a top-down approach to understand your business issues, so we can deliver the best solution to meet them.

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How We Enable Digital Transformation for Partners

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If you’re proposing a digital transformation solution to a potential client, Conn3ct’s knowledge, resources, and expertise can help fill in the gaps. We can work in partnership with you to win new business, enhance your offering and provide even greater value to your customers.

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Global Network Services Solutions Guide

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To expand a business globally, consistent communications across multiple sites is critical. That’s where our managed Network Services comes in.

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Global SIP Guide

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Employee collaboration and multi-channel customer engagement arestrategic imperatives. Businesses are reviewing the quality of their globalcommunications and the cost of improving or replacing legacy systems.

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Conn3ct Service Guide

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Find out what you can expect from working with Conn3ct.

Learn more about the unique approach Conn3ct takes to enhancing your current communications environment and how we differ from the market.

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Conn3ct Overview Brochure

Conn3ct Overview Brochure

Discover how Conn3ct can transform your business communications environment.

Download the brochure to find out more about: Conn3ct's services, the Conn3ct approach, some of our clients and more...

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