Privacy Policy

Introduction

At Connect Managed Services (UK) Limited, trading as Conn3ct (Conn3ct), we take the safeguarding of your information very seriously. One of the ways we do this is by adhering to the requirements of UK data protection legislation. This privacy policy will explain how our organisation uses the personal data we collect from you.

We are the data processor for the information you provide to us and the data controller for the information that we collect about you when you visit our website.

Why do we collect your information?

Where you have given your consent:

To send you details of products, services, special offers and rewards that we think will be of interest to you. You’ve got the right to withdraw your consent at any time. You can do this by emailing: privacy@conn3ct.com.

Where it is necessary to perform our contract with you:

To process your orders for our products and services and to bill you for the same
To provide you with the products and services you have ordered from us

Where we have got a legitimate interest:

Which is where we’ve got a good reason to process your data; e.g. situations where Conn3ct needs to process information to operate its business.

To enable us to gain customer insights and to review, develop and improve our products, services and special offers to ensure we are giving customers what they want
Defining types of customers for new products or services and personalise service offers to you
Complying with laws and regulations that apply to us

Where we have got a legal obligation:

Responding to courts and enforcement authorities
To help authorities with any security, crime or anti-terrorism enquiries
To demonstrate compliance with anti-money laundering rules

What data do we collect?

We collect the following data:

Personal identification information (Name, email address, phone number, etc.)
Digital identifiers relating to you, such as cookies, IP addresses or logs.
Business contact information (Name, email address, phone number, etc.)
Account credentials and contact details for our ticketing system web portal (Conn3ct Dashboard)
As part of the job application process, your name and contact details and any information you provide us via documentation (email, CV, cover letter, application form), interviews and any skills-based test results.
As part of a provision of contracted services, business contact information (name, email address, phone number), telephone records, directories, voice recordings, email, chat transcripts, customer interaction logs, and online contact details.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

Contact us online or via email or telephone when you make a general enquiry.
Use or view our website via your browser’s cookies.
Apply for a job
Provide business contact details (name, email address, phone number etc) required for provision of contracted services
Request incident investigation as part of the provision of contracted services

We may also receive your data indirectly from the following sources:

Business contact details from our customers’, suppliers’ and third-parties’ employees

How will we use your data?

Conn3ct collects your data so that we can:

Email you with special offers on other products and services we think you might like.
Assess your suitability for a job
Offer and Provide contracted business services

How will we share your data?

Where applicable, we share information about you with:

Companies in the Connect Managed Holdings Group
Partners, suppliers or agents involved in delivering the products and services you’ve ordered or used
Companies who are engaged to perform services for, or on behalf of, Conn3ct
Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies
Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement
Emergency services (if you make an emergency call), including your approximate location
Third parties that we use to serve you marketing
If we’re reorganised or sold to another organisation, we will provide your information to that organisation.

When Conn3ct processes your job application, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. We may share this information with our HR consultant and other third parties for referencing and vetting and we, or they, may contact any references which you provide to us.

Because Conn3ct is a global company (including offices in the United States and India), your personal information may be shared with other Conn3ct offices, subsidiaries and subcontractors around the world. All such entities are governed by contract which incorporate the protections granted by any applicable data protection regulations. The transfer of your data to any countries outside of the European Economic Area shall only be where an adequacy decision has been issued by the European Commission, under the model clauses approved by the European Commission or, in the case of an affiliate of Conn3ct, under binding corporate rules.

Third parties that we work with

Where you’ve purchased our services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to identify your order and be able to pay them.

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don’t authorise them to use or disclose your personal information except in connection with providing their services.

How do we store your data?

We have established and maintain a certified information security management system in accordance with ISO/IEC 27001:2013. We securely store your data in data centres using technical and organisational security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Our security measures include:

Encryption of data where appropriate
Regular penetration testing of systems
Security controls which protect the entire Company infrastructure from external attack and unauthorised access
Regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents
Internal policies setting out our data security approach
Training for employees on security and privacy

Conn3ct will keep your data only for the time strictly necessary to provide contracted services and/or based on the reasons that we process your personal data. Once this time period has expired, the data will be destroyed.

For example:

We keep your job application information for one year or for the duration of your employment contract.
We keep your business contact information for seven years after the date of contract termination, unless otherwise agreed in the signed contract.

Marketing

Conn3ct would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Conn3ct from contacting you for marketing purposes or giving your data to other members of Conn3ct.

If you no longer wish to be contacted for marketing purposes, please email: privacy@conn3ct.com.

What are your data protection rights?

Conn3ct would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Conn3ct for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Conn3ct corrects any information you believe is inaccurate. You also have the right to request Conn3ct to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Conn3ct erases your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Conn3ct restricts the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Conn3ct’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Conn3ct transfers the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@conn3ct.com

Call us at: +44 207 950 3200

Or write to us: 8th Floor, City Place House, 55 Basinghall Street, London, EC2V 5 DU

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Conn3ct uses cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website
Collect marketing information to improve our products and services

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Conn3ct uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Website Activity – Conn3ct uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

Conn3ct keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18th May 2020.

How to contact us

If you have any questions about Conn3ct’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: privacy@conn3ct.com

Call us at: +44 207 950 3200

Or write to us: 8th Floor, City Place House, 55 Basinghall Street, London, EC2V 5DU

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Conn3ct has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website: https://ico.org.uk/global/contact-us/

Tel: 0303 123 1113