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What is Microsoft Teams?


Microsoft Teams is a unified communication and collaboration platform that combines chat, video meetings, file storage (including collaboration on files), and application integration. The service integrates with Microsoft Office 365 and features extensions that can integrate with non-Microsoft products.





Conn3ct has built a bespoke Direct Routing-as-a-Service architecture that enables full voice capability support for Microsoft Teams. Read here to find out more.



The Art of Teamwork


The challenges facing businesses today are becoming increasingly complicated and unpredictable - from the faster pace of work, to the complexity of producing products and servicing customers, to the dependency on specialists’ deep knowledge and experience. Even the daily struggles that pervade our individual lives have grown in complexity, such as the dizzying rate of technological change, disruptive business models, a rapidly changing workforce, and the explosion of data.


This increasing complexity emphasises the need to empower and harness the collective body of talents, perspectives, and experiences present in groups. To tackle the challenges of tomorrow, it won’t just be about being the fastest and smartest, but unlocking potential in others and leveraging our differences and personalities to succeed amidst the increased complexity and uncertainty of modern work.



Download Microsoft's guide to learn more about the Art of Teamwork, stories  from real, diverse teams and tips and tricks you can apply to your own team



Microsoft Phone System


Calling in Teams starts with Microsoft Phone System. It provides the calling features every organisation needs. Pair it with Direct Routing or Calling Plans so people can make and receive calls.


Key Feature list of a Microsoft Phone System


Enterprise cloud calling

Give your employees the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.


Collaborative calling experiences

Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.


Customer support experiences

Help ensure every customer is answered and routed to the right queue with cloud auto attendants and call queues in Phone System.


Global administrative experiences

Administer and monitor your calling in Microsoft 365 with the Teams admin centre and call quality dashboard. Save time for your IT professionals with a centralised experience.



Microsoft Direct Routing


Enable your employees to use existing phone numbers with Direct Routing in Teams Phone System for a complete calling experience that includes dial tone.


  • Keep your phone numbers - Get the rich Teams calling experience using existing phone numbers without porting them.
  • Stay flexible - Handle complex global calling requirements of large multinational organisations with Direct Routing.
  • Deliver reliability with SBCs - Our SBC (Session Border Control) Managed Service helps businesses save by turning capital into operational expenditure making it ideal if you want to simplify your telephony and Contact Centre systems while reducing costs.




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Why Conn3ct for Microsoft Teams


Conn3ct is a trusted communications partner that draws on over 30 years of knowledge and experience managing global networks. Our exceptional people, innovative processes and proprietary technology are our key differentiators.


Our unique approach to proactive monitoring allows us to quickly identify and resolve the inevitable issues that arise within every communications estate, as they happen. This promotes business continuity, ensures security, and maintains optimal business performance for our customers around the clock.


As a Microsoft Gold Communications Partner, we offer a comprehensive range of services to help you implement and maximise Microsoft Teams in your business. Our unrivalled network capability, SBC managed services and telephony offering place voice connectivity at the forefront, making Connect with Teams the perfect pairing.


Skills and capabilities include:



To find out how we can help you with Microsoft Teams enablement, configuration and managed services, get in touch to book a free consultation with one of our experts.



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