Digital Transformation enables businesses to deliver an efficient seamless customer experience
The traditional, on-premise Contact Centre model is relatively rigid and can become costly fast. On the other hand, Amazon Connect’s flexibility means you only pay for what you use — and you can still layer applications on top. It’s easy to expand on and equally as simple to reduce in size, enabling businesses to better cope with fluctuations in customer service queries while enhancing the customer experience.
In this guide, you will learn about:
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