What is Genesys Cloud?
Genesys Cloud is an all-in-one cloud-based contact centre software solution built to improve the customer experience. The platform serves as a single hub for all your customer interactions be it SMS, email, voice call or social media messaging. Genesys Cloud offers incredibly fast internal adoption for small- to mid-market organisations, as well as a growing list of larger customers. With impressive functionality and a true cloud architecture that supports continuous improvements that are automatically implemented with no downtime, Genesys Cloud meets your needs now and wherever you want to go in the future.
Get up and running fast for long-term benefits
Future-proof contact centre technology
A customer experience technology with a proven transition roadmap from a provider with a track record of investment in innovation.
Easy to deploy, Easy to use
An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.
The power to grow
Genesys Cloud gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.
Understand what’s happening
Interactive dashboards give you a consolidated view of customers, call centre agents and interactions—across all channels and locations. Reap the benefits of proactive contact centre analytics and insights.
Manage your people and systems
Intuitive analytics native to the Genesys Cloud application empower you with insights—from high level summaries down to customised and detailed views. Leverage these tools to develop and make the most of each employee.