Give customers options
Customers have higher expectations than ever. Give them the choice of channel with chat, SMS, email or a call—and provide a consistent experience no matter how they engage you.
Trust and transparency
The last thing you need is for your contact centre software to fail. To ensure your product is running smoothly, there is a real-time status page for live updates and notifications.
Why Conn3ct for Genesys
Conn3ct have been providing Genesys contact centre solutions for nearly 20 years with more Genesys customers than any other UK partner. We have proven ability in deploying and managing Genesys large contact centre solutions 'as-a-service' for many blue-chip companies including BP and Northumbrian Water Group in the UK.
- Our unique Genesys relationship - with 20 years of deployments behind us we have strong relationships with Genesys at multiple levels.
- Technical Genesys expertise - both on-shore and off-shore technical experts dedicated to Genesys technology.
- Putting you first, always - we maintain a supportive, hard-working and focused relationship, empowering the teams to make front-line decisions and co-ordinate best practice.
- Working with you to resolve issues - we always seek to understand, asking the right questions and responding to you in a timely manner.
- Our agile approach - our consistent approach to innovative thinking drives our agile and flexible approach to problem solving, always seeking a solution to minimise business impact.
Genesys powers 25 billion customer experiences each year. Their success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust their customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, Genesys build solutions that mirror natural communication and work the way you think. It fosters true omnichannel engagement whether it's on-premise or in the cloud.
Conn3ct Genesys Clients