Our Partners: Genesys

What is Genesys Cloud?

Genesys Cloud is an all-in-one cloud-based contact centre software solution built to improve the customer experience. The platform serves as a single hub for all your customer interactions be it SMS, email, voice call or social media messaging. Genesys Cloud offers incredibly fast internal adoption for small- to mid-market organisations, as well as a growing list of larger customers. With impressive functionality and a true cloud architecture that supports continuous improvements that are automatically implemented with no downtime, Genesys Cloud meets your needs now and wherever you want to go in the future.

Get up and running fast for long-term benefits

Easy to deploy, Easy to use

An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.

The power to grow

Genesys Cloud gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.

Understand what’s happening

Interactive dashboards give you a consolidated view of customers, call center agents and interactions—across all channels and locations. Reap the benefits of proactive contact centre analytics and insights.

Manage your people and systems

Intuitive analytics native to the Genesys Cloud application empower you with insights—from high level summaries down to customised and detailed views. Leverage these tools to develop and make the most of each employee.

Better for your customers, better for your business

Give customers options

Customers have higher expectations than ever. Give them the choice of channel with chat, SMS, email or a call—and provide a consistent experience no matter how they engage you.

Choose a no-risk solution

Genesys Cloud is priced with flexible subscription options that match exactly what your business needs. And there’s no hardware required —even if you want to add voice services.

Trust and transparency

The last thing you need is for your contact centre software to fail. To ensure your product is running smoothly, there is a real-time status page for live updates and notifications.

Why Conn3ct for Genesys

Conn3ct have been providing Genesys contact centre solutions for nearly 20 years with more Genesys customers than any other UK partner. We have proven ability in deploying and managing Genesys large contact centre solutions 'as-a-service' for many blue-chip companies including BP and Northumbrian Water Group in the UK.

Our unique Genesys relationship - with 20 years of deployments behind us we have strong relationships with Genesys at multiple levels.
Technical Genesys expertise - both on-shore and off-shore technical experts dedicated to Genesys technology.
Putting you first, always - we maintain a supportive, hard-working and focused relationship, empowering the teams to make front-line decisions and co-ordinate best practice.
Working with you to resolve issues - we always seek to understand, asking the right questions and responding to you in a timely manner.
Our agile approach - our consistent approach to innovative thinking drives our agile and flexible approach to problem solving, always seeking a solution to minimise business impact.

About Genesys

Genesys powers 25 billion customer experiences each year. Their success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust their customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, Genesys build solutions that mirror natural communication and work the way you think. It fosters true omnichannel engagement whether it's on-premise or in the cloud.

Conn3ct Genesys Clients

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