Contact Centre Solutions | Best Contact Centre System Provider

Contact Centre Solutions.

The contact centre landscape is evolving fast. Cloud contact centre solutions are rewriting the rules. Organisations want the promised extra flexibility, but aren’t sure of the best approach. With over 30 years of experience, our multi-vendor, multi-generation expertise will help you find the right path –incorporating or adapting on-premise solutions as appropriate.

We’ve successfully implemented and supported Amazon Connect (AWS) and Genesys Cloud Contact Centre Solutions, Five9 and Avaya Systems as well as Google Contact Centre AI.

cloud contact centre Connect red illustration

The cloud opportunity.

Fewer overheads; improved business continuity; greater agility: the promise of cloud contact centres is hugely attractive, especially when agents have to work from home. But as many early adopters have found, it’s not easy to replicate all your current functionality in a cloud solution. We speak from first-hand experience of successful projects – so know the benefits and the limitations of different cloud solutions.

on-premise contact centre solutions with robots and people Connect red illustration

Supporting on-premise solutions.

Got a contact centre that does (nearly) all you need? Then let’s keep it running smoothly. We have vast experience working with almost all leading on-premise contact centres, and often take on support when vendors stop. We’re also skilled with many of the essential related tools – from call recording and PCI to vital operational tools like CRM, workforce management and customer service management. We can help you select and integrate new solutions with an existing platform.

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The right channel for the right interaction.

Over the last 20 years, we’ve seen at first hand the explosion of service channels – and helped dozens of clients evolve from a voice-only to a multichannel, or omnichannel, environment. We’ve supported the introduction of voice bots and transformed the effectiveness of IVR. Our guiding principle is always that you shouldn’t just add new channels or capabilities: they need to be part of a channel strategy, that improves the customer experience. We can help you develop that strategy, using the skills and expertise of the Connect team to optimise digital customer journeys.

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Stabilise. Enhance. Transform.

Our three-step approach is designed to get your contact centre working exactly the way you need it. First, we stabilise: taking on the support of one or more on-premise solutions or tools and increasing resilience and performance. Then, we look to enhance, adding new elements or processes that increase your capability and improve the customer experience. When you’re ready, we can drive transformation, to reap the benefits of the cloud.

Find out how contact centres are evolving.

Our technology partners.

Strong connections. Across industries. Across applications.

Connect have highly skilled experts who understand our business.

Working closely with our trusted partner, Connect, the cloud platform was live within six months. The cutover took about an hour and went smoothly with no impact to customers.


David Halliday, IS Product Manager – Northumbrian Water Limited
Connect has taken a basic contact centre that experienced poor performance and transformed it into a modern contact centre.

The results demonstrate the value that investing in contact centre modernisation could deliver and showed how these digital capabilities could support the company's overall digital ambitions and revolutionise CX.


Paul Acheson, Group Director Sales and Marketing – Brittany Ferries
iOCO preferred contact centre solutions partbner south africa 2024
We get great support from Connect.

Their team is very responsive, and we always get a quick turnaround on support requests since migrating to the new Genesys Cloud sytem.


Johan Bosch, Business Executive – iOCO Infrastructure Services
Our decision was rooted in a deep sense of trust in Connect’s ability to effectively execute and align with our strategic objectives.

By leveraging their expertise and commitment, we remained confident in achieving our desired outcomes.


A leading multinational oil and gas company
The team’s commitment throughout the process was unwavering.

Connect team was always available and had representation in every training call and war room feedback session.


Dr Eugene Wessels, Group Chief Technology Officer – King Price Insurance


Find out how we can help your business communicate better.

To discuss your communications challenges and requirements, get in touch with us today.

Connect with us now.

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