Why Contact Centre Technologies Drive Customer Experience
‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...
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Tony Dolan | 14 October 2020
‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...
Tony Dolan | 15 April 2020
Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...
Tony Dolan | 3 December 2019
At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...
Tony Dolan | 14 November 2019
Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...
Tony Dolan | 20 March 2019
The concepts of artificial intelligence and machine learning have been around for some time, but we are just beginning to see their power to...
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