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Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs

 

The concepts of artificial intelligence and machine learning have been around for some time, but we are just beginning to see their power to...

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