Conn3ct Blog | Digital Transformation

Tony Dolan | 24 February 2020

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

Tony Dolan | 12 February 2020

In July last year, we proudly announced that Connect Managed Services and G3 Comms were merging. From there, Conn3ct was born. But what prompted...

Tony Dolan | 7 February 2020

Working with the right partner to maintain and transform your organisation’s communication estate is critical to business success. The right...

Tony Dolan | 14 January 2020

Communications will always be central to business operations with the number of communications channels used by customers and employees continuing...

Tony Dolan | 7 January 2020

Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...

Martin Cross | 10 December 2019

To service today’s customers, your business needs to stay relevant and deliver a consistently efficient and streamlined service. At Conn3ct, our...

Tony Dolan | 3 December 2019

At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...

Tony Dolan | 15 July 2019

There is no doubt that Unified Communications (UC) make a workplace more convenient for its employees. UC platforms such as Microsoft Teams and ...

Tony Dolan | 18 June 2019

We all know that Unified Communication (UC) transformation success is not guaranteed. Large technology projects are highly complex so it’s no...

Kate Sparrow | 17 April 2019

The concept of digital transformation is most often thought of as the process of improving customer experience through the use of omni-channel...

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