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Conn3ct Blog | Customer Experience

3 Steps to Deliver Contact Centre Transformation

The role of the contact centre is evolving at a rapid rate. As a result, the capability of the underlying technology must evolve to meet that. By...

How the Internet of Things Will Change the Contact Centre

"Alexa, play some relaxing music."

Conversations with IoT devices are becoming the norm in most homes. Many of us are coming to rely on them more...

5 Alternatives to 'Your Call Is Important To Us'

Does anyone really believe queue messages which repeat ‘your call is important to us…’?

We have all heard it, in between short snatches of...

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