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Conn3ct Blog | Customer Experience

Maximising UC & Contact Centre Technology To Provide Coronavirus Contingency

Like Conn3ct I’m sure your organisation is closely monitoring the outbreak of coronavirus COVID-19. Whilst the Government is continuing to try and...

3 Voice Technology Use Cases to Inspire Your Digital Transformation

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

6 Factors to Consider When You Want to Switch Maintenance Suppliers

Working with the right partner to maintain and transform your organisation’s communication estate is critical to business success. The right...

Customer Experience Investment to Soar 30% in the 2020s

Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...

5 Key Considerations When Planning A Digital Transformation

At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...

Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

What Does a Great Customer Experience Look Like?

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

5 Customer Experience Metrics You Need to Track

 

Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...

3 Ways Amazon Connect Enables a More Personalised Customer Experience

 

Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...

How to Create a Customer Experience Strategy That Actually Delivers

 

Customer experience is top of mind for companies large and small but nonetheless businesses still commonly fail to make the grade. No company...

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