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Conn3ct Blog | Customer Experience

Motor Insurer’s Bureau (MIB) Case Study

A more efficient and resilient telephony and contact centre solution for the Motor Insurer’s Bureau (MIB) 

Conn3ct Secures Position On G-Cloud 12 Framework

Conn3ct is delighted to have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner...

The Rise of the CRM in the Contact Centre Space

In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact...

On-Premise, Cloud or Hybrid: Identifying the Right Contact Centre for Your Business

Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...

How To Keep Service Levels High In A Crisis

As the immediate chaos of the COVID-19 pandemic eases, most contact centres are reflecting on how they can become more resilient. Is your contact...

Crisis, What Crisis? How Conn3ct Overcame Complex Transformation Challenges During COVID-19

At Conn3ct, our expert team solves complex transformation challenges that the larger OEMs and SIs can’t. Discover some of the problems we’ve...

Cloud Migration: How to Future-Proof Contact Centre

With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...

5 Common Digital Transformation Pitfalls You Need to Avoid

Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...

Maximising UC & Contact Centre Technology To Provide Business Contingency

When a disaster recovery plan is put into action for a business, it results in important decisions that need to be addressed to ensure business...

3 Voice Technology Use Cases to Inspire Your Digital Transformation

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

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