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Conn3ct Blog | Customer Experience

Cloud Migration: Considerations and Strategies to Future-Proof Your Contact Centre

With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...

5 Common Digital Transformation Pitfalls You Need to Avoid

Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...

Maximising UC & Contact Centre Technology To Provide Business Contingency

When a disaster recovery plan is put into action for a business, it results in important decisions that need to be addressed to ensure business...

3 Voice Technology Use Cases to Inspire Your Digital Transformation

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

6 Factors to Consider When You Want to Switch Maintenance Suppliers

Working with the right partner to maintain and transform your organisation’s communication estate is critical to business success. The right...

Customer Experience Investment to Soar 30% in the 2020s

Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...

5 Key Considerations When Planning A Digital Transformation

At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...

Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

What Does a Great Customer Experience Look Like?

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

5 Customer Experience Metrics You Need to Track

 

Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...

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