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Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

What Does a Great Customer Experience Look Like?

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

5 Customer Experience Metrics You Need to Track

 

Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...

3 Ways Amazon Connect Enables a More Personalised Customer Experience

 

Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...

How to Create a Customer Experience Strategy That Actually Delivers

 

Customer experience is top of mind for companies large and small but nonetheless businesses still commonly fail to make the grade. No company...

How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution

 

For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...

How Connect Transformed a Leading Oil and Gas Business' Contact Centre Through Genesys and AWS

 

When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we...

How to Improve Customer Experience Using Cloud Contact Centre Technology

Every business that relies on contact centres to engage with customers will know how important the customer experience is. You can win customers...

How Connect Helped a Large UK Bank Division Move from Traditional Telephony to the Cloud

 

Connect helped part of a large UK bank to implement a fully managed Cloud service while educating and empowering its team to ensure smooth...

Customer Experience in a Contact Centre is Everything

That the customer experience counts is not news to anyone, but it is easy to underestimate just how central to customer retention the experience...

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