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Conn3ct Blog | Contact Centre

Leveraging the AWS AI Stack

Artificial Intelligence (AI) is a term we are hearing more and more these days. Whether you believe it will ‘take our jobs’ or not (I personally...

4 Ways to Optimise Self-Service in a Contact Centre

 

There is a good reason why self-service is popular with Contact Centres; cost. The average salary for a Customer Services agent in the UK is...

6 Best Uses for Chatbots in a Contact Centre

The idea of using customer-facing chatbots can be intimidating. If you believe the negative press they are here to steal contact centre jobs. In...

The Evolution of the Contact Centre

Contact centre technology is not a new innovation. Although some methods and working practices have changed very little, there has been a great...

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