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Conn3ct Blog | Contact Centre

How Connect Transformed a Leading Oil and Gas Business' Contact Centre Through Genesys and AWS

 

When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we...

How to Improve Customer Experience Using Cloud Contact Centre Technology

Every business that relies on contact centres to engage with customers will know how important the customer experience is. You can win customers...

How Conn3ct Helped a Large UK Bank Division Move from Traditional Telephony to the Cloud

 

Conn3ct helped part of a large UK bank to implement a fully managed Cloud service while educating and empowering its team to ensure smooth...

5 Automation Techniques to Increase Contact Centre Efficiency

There is little doubt that automation is the way forward for Contact Centres.

It’s estimated that 85% of customer interactions will be automated...

Customer Experience in a Contact Centre is Everything

That the customer experience counts is not news to anyone, but it is easy to underestimate just how central to customer retention the experience...

How to Optimise your Contact Centre for Efficiency and Get the Most Out of Your Budget

 An efficient Contact Centre makes it easier to provide customers with the support they need, improving their overall customer experience and...

Top 5 Things That Will Improve Your Contact Centre Performance

 

Voice Technology: How One of the UK's Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello

Having voice technology in your Contact Centre software enables you to streamline interactions and enhance the customer experience, saving time...

Enhancing the Customer Experience: How Artificial Intelligence is Transforming Contact Centres

AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to enhance customer...

3 Cloud Contact Centre Advantages Over Premise-Based Contact Centres

Cloud Contact Centres, also known as next generation Contact Centres, offer significant advantages over premise-based models for businesses...

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