Conn3ct Blog | Contact Centre

Tony Dolan | 14 November 2019

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

Tony Dolan | 6 November 2019

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

Tony Dolan | 1 November 2019

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...

Martin Cross | 10 October 2019

As we all know customers can make contact to a Contact Centre via various devices. Most typically these are traditional phone (voice), computer...

Tony Dolan | 18 September 2019

Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...

Tony Dolan | 20 August 2019

Customer experience is top of mind for companies large and small but nonetheless businesses still commonly fail to make the grade. No company...

Tony Dolan | 14 August 2019

For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...

Tony Dolan | 7 August 2019

When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we...

Tony Dolan | 30 July 2019

Every business that relies on contact centres to engage with customers will know how important the customer experience is. You can win customers...

Tony Dolan | 22 July 2019

Connect helped part of a large UK bank to implement a fully managed Cloud service while educating and empowering its team to ensure smooth...

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