Conn3ct Blog | Contact Centre

Martin Cross | 22 October 2020

A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency...

Tony Dolan | 14 October 2020

‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...

Martin Cross | 30 September 2020

In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact...

Tony Dolan | 10 September 2020

Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...

As the immediate chaos of the COVID-19 pandemic eases, most contact centres are reflecting on how they can become more resilient. Is your contact...

Martin Cross | 23 April 2020

After being forced to experience home-working en-masse through the COVID-19 pandemic, many feel that the days of the traditional office-based...

Tony Dolan | 7 April 2020

With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too...

Martin Cross | 12 March 2020

When a disaster recovery plan is put into action for a business, it results in important decisions that need to be addressed to ensure business...

Tony Dolan | 14 November 2019

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

Tony Dolan | 6 November 2019

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

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