Motor Insurer’s Bureau (MIB) Case Study
A more efficient and resilient telephony and contact centre solution for the Motor Insurer’s Bureau (MIB)
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Tina Bakrania | 12 February 2021
A more efficient and resilient telephony and contact centre solution for the Motor Insurer’s Bureau (MIB)
Tina Bakrania | 12 January 2021
Conn3ct is delighted to have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner...
Tina Bakrania | 16 December 2020
Communications partner Conn3ct is helping one of the UK’s largest utilities respond swiftly to the service challenges created by the COVID-19...
Martin Cross | 22 October 2020
A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency...
Tony Dolan | 14 October 2020
‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...
Martin Cross | 30 September 2020
In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact...
Tony Dolan | 10 September 2020
Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...
Shai Berger, Co-Founder and CEO, Fonolo | 23 July 2020
As the immediate chaos of the COVID-19 pandemic eases, most contact centres are reflecting on how they can become more resilient. Is your contact...
Martin Cross | 23 April 2020
After being forced to experience home-working en-masse through the COVID-19 pandemic, many feel that the days of the traditional office-based...
Tony Dolan | 7 April 2020
With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too...
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