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Conn3ct Blog | Cloud

3 Cloud Contact Centre Advantages Over Premise-Based Contact Centres

Cloud Contact Centres, also known as next generation Contact Centres, offer significant advantages over premise-based models for businesses...

How to Scale Your Customer Support Team (Without Breaking the Bank) Using Cloud Contact Centre Technology

Unlike the traditional Contact Centre — where scaling up your customer support team can be costly — Cloud Contact Centres offer a cost-effective...

How to Determine if Your Contact Centre Should Join the Cloud

In Contact Centres around the world, a battle is raging. The prize: the best customer experience, underpinned by efficient, scalable, and flexible...

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