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Why AI is the Future of Cloud Contact Centre Technology

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...

3 Ways Amazon Connect Enables a More Personalised Customer Experience

 

Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...

How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution

 

For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...

How Connect Transformed a Leading Oil and Gas Business' Contact Centre Through Genesys and AWS

 

When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we...

How to Improve Customer Experience Using Cloud Contact Centre Technology

Every business that relies on contact centres to engage with customers will know how important the customer experience is. You can win customers...

How Connect Helped a Large UK Bank Division Move from Traditional Telephony to the Cloud

 

Connect helped part of a large UK bank to implement a fully managed Cloud service while educating and empowering its team to ensure smooth...

Voice Technology: How One of the UK's Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello

Having voice technology in your Contact Centre software enables you to streamline interactions and enhance the customer experience, saving time...

3 Cloud Contact Centre Advantages Over Premise-Based Contact Centres

Cloud Contact Centres, also known as next generation Contact Centres, offer significant advantages over premise-based models for businesses...

How to Scale Your Customer Support Team (Without Breaking the Bank) Using Cloud Contact Centre Technology

Unlike the traditional Contact Centre — where scaling up your customer support team can be costly — Cloud Contact Centres offer a cost-effective...

Should your Contact Centre join the Cloud?

In Contact Centres around the world, a battle is raging. The prize: the best customer experience, underpinned by efficient, scalable, and flexible...

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