Cloud Migration: Considerations and Strategies to Future-Proof Your Contact Centre
With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...
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Tony Dolan | 18 May 2020
With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...
Martin Cross | 23 April 2020
After being forced to experience home-working en-masse through the COVID-19 pandemic, many feel that the days of the traditional office-based...
Tony Dolan | 7 April 2020
With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too...
Tony Dolan | 24 February 2020
Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...
Tony Dolan | 12 December 2019
When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...
Tony Dolan | 3 December 2019
At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...
Tony Dolan | 1 November 2019
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...
Tony Dolan | 10 September 2019
Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...
Tony Dolan | 14 August 2019
For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...
Tony Dolan | 7 August 2019
When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we...
For a step-by-step guide to enhancing the customer experience across your Contact Centres, download our free guide.
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