Why AI is the Future of Cloud Contact Centre Technology
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...
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Tony Dolan | 1 November 2019
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...
Tony Dolan | 10 September 2019
Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...
Tony Dolan | 14 August 2019
For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...
Tony Dolan | 7 August 2019
When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we...
Tony Dolan | 30 July 2019
Every business that relies on contact centres to engage with customers will know how important the customer experience is. You can win customers...
Tony Dolan | 22 July 2019
Connect helped part of a large UK bank to implement a fully managed Cloud service while educating and empowering its team to ensure smooth...
Tony Dolan | 3 April 2019
Having voice technology in your Contact Centre software enables you to streamline interactions and enhance the customer experience, saving time...
Michael Cole | 4 March 2019
Cloud Contact Centres, also known as next generation Contact Centres, offer significant advantages over premise-based models for businesses...
Tony Dolan | 15 February 2019
Unlike the traditional Contact Centre — where scaling up your customer support team can be costly — Cloud Contact Centres offer a cost-effective...
Martin Cross | 2 November 2018
In Contact Centres around the world, a battle is raging. The prize: the best customer experience, underpinned by efficient, scalable, and flexible...
For a step-by-step guide to enhancing the customer experience across your Contact Centres, download our free guide.
Conn3ct is the world’s leading Customer Experience, Unified Communications, and Network Services communications partner for global businesses.
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