Seasonal Demands Require Scalability and the Human Touch
When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...
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Tony Dolan | 12 December 2019
When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...
Tony Dolan | 3 December 2019
At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...
Tony Dolan | 1 November 2019
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...
Tony Dolan | 10 September 2019
Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...
Tony Dolan | 14 August 2019
For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...
Tony Dolan | 7 August 2019
When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we...
Tony Dolan | 30 July 2019
Every business that relies on contact centres to engage with customers will know how important the customer experience is. You can win customers...
Tony Dolan | 22 July 2019
Connect helped part of a large UK bank to implement a fully managed Cloud service while educating and empowering its team to ensure smooth...
Tony Dolan | 3 April 2019
Having voice technology in your Contact Centre software enables you to streamline interactions and enhance the customer experience, saving time...
Michael Cole | 4 March 2019
Cloud Contact Centres, also known as next generation Contact Centres, offer significant advantages over premise-based models for businesses...
For a step-by-step guide to enhancing the customer experience across your Contact Centres, download our free guide.
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