Conn3ct Blog

Tony Dolan | 16 June 2020

Amazon Connect Chat gives businesses a single unified contact centre service for voice and chat. Amazon Connect provides a single routing engine...

Tony Dolan | 18 May 2020

With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...

Martin Cross | 23 April 2020

After being forced to experience home-working en-masse through the COVID-19 pandemic, many feel that the days of the traditional office-based...

Tony Dolan | 7 April 2020

With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too...

Tony Dolan | 24 February 2020

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

Tony Dolan | 12 December 2019

When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...

Tony Dolan | 3 December 2019

At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...

Tony Dolan | 1 November 2019

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...

Tony Dolan | 10 September 2019

Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...

Tony Dolan | 14 August 2019

For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...

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