Conn3ct Blog

Martin Cross | 22 October 2020

A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency...

Tony Dolan | 14 October 2020

‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...

Martin Cross | 30 September 2020

In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact...

Tony Dolan | 10 September 2020

Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...

Tony Dolan | 16 June 2020

Amazon Connect Chat gives businesses a single unified contact centre service for voice and chat. Amazon Connect provides a single routing engine...

Tony Dolan | 18 May 2020

With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...

Martin Cross | 23 April 2020

After being forced to experience home-working en-masse through the COVID-19 pandemic, many feel that the days of the traditional office-based...

Tony Dolan | 7 April 2020

With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too...

Tony Dolan | 24 February 2020

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

Tony Dolan | 12 December 2019

When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...

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