5 Common Digital Transformation Pitfalls You Need to Avoid
Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...
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Tony Dolan | 15 April 2020
Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...
Tony Dolan | 24 February 2020
Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...
Tony Dolan | 14 November 2019
Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...
Tony Dolan | 6 November 2019
Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...
Tony Dolan | 1 November 2019
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...
Tony Dolan | 20 March 2019
The concepts of artificial intelligence and machine learning have been around for some time, but we are just beginning to see their power to...
Tony Dolan | 15 March 2019
AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to enhance customer...
For a step-by-step guide to enhancing the customer experience across your Contact Centres, download our free guide.
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