Conn3ct Blog

5 Common Digital Transformation Pitfalls You Need to Avoid

Tony Dolan | 15 April 2020

Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...

3 Voice Technology Use Cases to Inspire Your Digital Transformation

Tony Dolan | 24 February 2020

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know

Tony Dolan | 14 November 2019

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

What Does a Great Customer Experience Look Like?

Tony Dolan | 6 November 2019

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

Why AI is the Future of Cloud Contact Centre Technology

Tony Dolan | 1 November 2019

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...

Harnessing the Power of AI and Machine Learning For Contact Centres

Tony Dolan | 20 March 2019

The concepts of artificial intelligence and machine learning have been around for some time, but we are just beginning to see their power to...

Enhancing the Customer Experience: How Artificial Intelligence is Transforming Contact Centres

Tony Dolan | 15 March 2019

AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to enhance customer...

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