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3 Steps to Deliver Contact Centre Transformation

The role of the contact centre is evolving at a rapid rate. As a result, the capability of the underlying technology must evolve to meet that. By...

How the Internet of Things Will Change the Contact Centre

"Alexa, play some relaxing music."

Conversations with IoT devices are becoming the norm in most homes. Many of us are coming to rely on them more...

5 Reasons Why Voice Biometrics Is A Game Changer

Read my lips – voice biometrics is the future.

Security is always a top priority for business, whether it’s a contact centre protecting customers’...

5 Alternatives to 'Your Call Is Important To Us'

Does anyone really believe queue messages which repeat ‘your call is important to us…’?

We have all heard it, in between short snatches of...

The Evolution of the Contact Centre

Contact centre technology is not a new innovation. Although some methods and working practices have changed very little, there has been a great...

The Dangers of Using Legacy Technology for Voice Biometrics

BBC article detailed a voice biometric ‘hack attack’ by twin brothers on their HSBC account. It highlights weaknesses in the legacy technology...

Why It’s Time For Collaboration Software Vendors To Collaborate

IT solutions for increasing employee productivity have had a dramatic effect over recent years, beginning with the introduction of email, video...

5 out of 5 in Avaya’s survey to determine “Partners in Customer Excellence”

Connect Communications has been awarded five points out of five in every category in a survey conducted by Avaya to gauge how happy customers were...

Connect Communications is winner of "most notable customer win" award.

Connect Communications’ skill in designing an outstanding UC solution for a customer was recognised when Connect was selected as the outright winner...

Connect Communications and Avaya present new UC solutions at Law Society

Connect Communications partnered with Avaya to present the latest Unified Communications solutions at the Law Society, with standing room only for...

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