Customer Experience in a Contact Centre is Everything

That the customer experience counts is not news to anyone, but it is easy to underestimate just how central to customer retention the experience...

How to Optimise your Contact Centre for Efficiency and Get the Most Out of Your Budget

 An efficient Contact Centre makes it easier to provide customers with the support they need, improving their overall customer experience and...

Top 5 Things That Will Improve Your Contact Centre Performance

Voice Technology: How One of the UK's Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello

Having voice technology in your Contact Centre software enables you to streamline interactions and enhance the customer experience, saving time...

Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs

The concepts of artificial intelligence and machine learning have been around for some time, but we are just beginning to see their power to...

Enhancing the Customer Experience: How Artificial Intelligence is Transforming Contact Centres

AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to enhance customer...

3 Cloud Contact Centre Advantages Over Premise-Based Contact Centres

Cloud Contact Centres, also known as next generation Contact Centres, offer significant advantages over premise-based models for businesses...

5 Tips to Transform Your Contact Centre to Deliver Great Customer Experience

When a customer contacts a business, it is usually because they are experiencing a problem or have a question they need an answer to....

How to Scale Your Customer Support Team (Without Breaking the Bank) Using Cloud Contact Centre Technology

Unlike the traditional Contact Centre — where scaling up your customer support team can be costly — Cloud Contact Centres offer a cost-effective...

Web Chat and Messaging in Customer Service

There is no question that digital channels and new technologies are rapidly transforming the customer service industry.

Automation is making it...