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How to Use Chatbots to Enhance Customer Experience

The lowest cost of delivery is no longer the best approach to customer service. Today, the focus has shifted towards providing an engaging...

How to Design and Implement a Winning Customer Experience Transformation

In 2019, your customers are people, not numbers.

Driven by growing connectivity and the digital technology enabling it, today’s consumers expect...

3 Lessons in Enhancing Customer Experience from a Leading UK Water Provider

We’re in the midst of the Age of the Customer, when it has never been easier for consumers to research their own options and compare prices.

How a Global Fortune 500 Energy Company Consistently Delivers World-Class Customer Experience

Today's customer wants to be treated like a person, not a number. But delivering seamless customer experience (CX) at scale typically presents a...

Why Your Business Needs Unified Communications

Many of us can remember a time when email and instant messaging were revolutionising workplaces around the world. The ability to send a message to...

Should your Contact Centre join the Cloud?

In Contact Centres around the world, a battle is raging. The prize: the best customer experience, underpinned by efficient, scalable, and flexible...

What is Digital Transformation?

We now live in a world where our fridges can order food, our wearables can track and analyse our exercise habits, and we can receive updates about...

Leveraging the AWS AI Stack

Artificial Intelligence (AI) is a term we are hearing more and more these days. Whether you believe it will ‘take our jobs’ or not (I personally...

4 Ways to Optimise Self-Service in a Contact Centre

 

There is a good reason why self-service is popular with Contact Centres; cost. The average salary for a Customer Services agent in the UK is...

6 Best Uses for Chatbots in a Contact Centre

The idea of using customer-facing chatbots can be intimidating. If you believe the negative press they are here to steal contact centre jobs. In...

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For a step-by-step guide to enhancing the customer experience across your Contact Centres, download our free guide.

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