Why AI is the Future of Cloud Contact Centre Technology
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...
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Tony Dolan | 1 November 2019
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...
Tony Dolan | 21 October 2019
Conn3ct are very proud and excited to announce the launch of our new website conn3ct.com. Here you will discover a clean, fresh design with...
Martin Cross | 10 October 2019
As we all know customers can make contact to a Contact Centre via various devices. Most typically these are traditional phone (voice), computer...
Tony Dolan | 26 September 2019
Business communications technology moves surprisingly quickly. Yes, the driving purpose of solutions such as Unified Communications (UC)...
Tony Dolan | 18 September 2019
Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...
Tony Dolan | 10 September 2019
Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...
Tony Dolan | 28 August 2019
It's fair to say communication tools underpin day-to-day business processes and must be stable and dependable. It’s why company decision-makers...
Tony Dolan | 20 August 2019
Customer experience is top of mind for companies large and small but nonetheless businesses still commonly fail to make the grade. No company...
Tony Dolan | 14 August 2019
For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...
Tony Dolan | 7 August 2019
When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we...
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