5 Customer Experience Metrics You Need to Track

Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...

3 Ways Amazon Connect Enables a More Personalised Customer Experience

Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...

5 Reasons to Introduce Unified Communications in Your Business Today

It's fair to say communication tools underpin day-to-day business processes and must be stable and dependable. It’s why company decision-makers...

How to Create a Customer Experience Strategy That Actually Delivers

Customer experience is top of mind for companies large and small but nonetheless businesses still commonly fail to make the grade. No company...

How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution

For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...

How Connect Transformed a Leading Oil and Gas Business' Contact Centre Through Genesys and AWS

When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we...

How to Improve Customer Experience Using Cloud Contact Centre Technology

Every business that relies on contact centres to engage with customers will know how important the customer experience is. You can win customers...

How Conn3ct Helped a Large UK Bank Division Move from Traditional Telephony to the Cloud

Conn3ct helped part of a large UK bank to implement a fully managed Cloud service while educating and empowering its team to ensure smooth...

How to Build a Business Case for Unified Communications Transformation

There is no doubt that Unified Communications (UC) make a workplace more convenient for its employees. UC platforms such as Microsoft Teams and ...

Connect Managed Services and G3 Comms Announce Merger

• Merger backed by recently formed private equity fund, Apiary Capital.
• Creates one of the UK’s largest Customer Experience and Unified...