Customer Experience Investment to Soar 30% in the 2020s
Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...
Filter by
Tony Dolan | 7 January 2020
Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...
Tony Dolan | 12 December 2019
When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...
Martin Cross | 10 December 2019
To service today’s customers, your business needs to stay relevant and deliver a consistently efficient and streamlined service. At Conn3ct, our...
Tony Dolan | 3 December 2019
At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...
Tony Dolan | 14 November 2019
Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...
Tony Dolan | 6 November 2019
Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...
Tony Dolan | 1 November 2019
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...
Tony Dolan | 21 October 2019
Conn3ct are very proud and excited to announce the launch of our new website conn3ct.com. Here you will discover a clean, fresh design with...
Martin Cross | 10 October 2019
As we all know customers can make contact to a Contact Centre via various devices. Most typically these are traditional phone (voice), computer...
Tony Dolan | 26 September 2019
Business communications technology moves surprisingly quickly. Yes, the driving purpose of solutions such as Unified Communications (UC)...
For a step-by-step guide to enhancing the customer experience across your Contact Centres, download our free guide.
Conn3ct is the world’s leading Customer Experience, Unified Communications, and Network Services communications partner for global businesses.
Let Conn3ct take you on a pain-free journey to the digital revolution. We regularly post articles and emails on the latest in Customer Experience, Unified Communications, Digital Transformation, Network Services. Sign up below so you don't miss out.
City Place House, 55 Basinghall Street, London EC2V 5DU, United Kingdom
