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Gone are the days of business teams working in the same office, the same building, or indeed the same country. We live and work in the globalised...
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Tony Dolan | 12 June 2019
Gone are the days of business teams working in the same office, the same building, or indeed the same country. We live and work in the globalised...
Kate Sparrow | 17 April 2019
The concept of digital transformation is most often thought of as the process of improving customer experience through the use of omni-channel...
Kate Sparrow | 16 April 2019
There is little doubt that automation is the way forward for Contact Centres.
It’s estimated that 85% of customer interactions will be automated...
Kate Sparrow | 12 April 2019
That the customer experience counts is not news to anyone, but it is easy to underestimate just how central to customer retention the experience...
Kate Sparrow | 10 April 2019
An efficient Contact Centre makes it easier to provide customers with the support they need, improving their overall customer experience and...
Tony Dolan | 3 April 2019
Having voice technology in your Contact Centre software enables you to streamline interactions and enhance the customer experience, saving time...
Tony Dolan | 20 March 2019
The concepts of artificial intelligence and machine learning have been around for some time, but we are just beginning to see their power to...
Tony Dolan | 15 March 2019
AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to enhance customer...
Michael Cole | 4 March 2019
Cloud Contact Centres, also known as next generation Contact Centres, offer significant advantages over premise-based models for businesses...
For a step-by-step guide to enhancing the customer experience across your Contact Centres, download our free guide.
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