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5 Key Considerations When Planning A Digital Transformation

At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...

Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

What Does a Great Customer Experience Look Like?

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

Why AI is the Future of Cloud Contact Centre Technology

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...

Conn3ct Launch New Website!

 

Conn3ct are very proud and excited to announce the launch of our new website conn3ct.com. Here you will discover a clean, fresh design with...

Everything You Need to Know About the Voice Channel in a Contact Centre

 

As we all know customers can make contact to a Contact Centre via various devices. Most typically these are traditional phone (voice), computer...

The 5 Biggest Unified Communications Trends

 

Business communications technology moves surprisingly quickly. Yes, the driving purpose of solutions such as Unified Communications (UC)...

5 Customer Experience Metrics You Need to Track

 

Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...

3 Ways Amazon Connect Enables a More Personalised Customer Experience

 

Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...

5 Reasons to Introduce Unified Communications in Your Business Today

 

It's fair to say communication tools underpin day-to-day business processes and must be stable and dependable. It’s why company decision-makers...

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