Everything You Need to Know About the Voice Channel in a Contact Centre
As we all know customers can make contact to a Contact Centre via various devices. Most typically these are traditional phone (voice), computer...
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Martin Cross | 10 October 2019
As we all know customers can make contact to a Contact Centre via various devices. Most typically these are traditional phone (voice), computer...
Tony Dolan | 26 September 2019
Business communications technology moves surprisingly quickly. Yes, the driving purpose of solutions such as Unified Communications (UC)...
Tony Dolan | 18 September 2019
Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...
Tony Dolan | 10 September 2019
Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...
Tony Dolan | 28 August 2019
It's fair to say communication tools underpin day-to-day business processes and must be stable and dependable. It’s why company decision-makers...
Tony Dolan | 20 August 2019
Customer experience is top of mind for companies large and small but nonetheless businesses still commonly fail to make the grade. No company...
Tony Dolan | 14 August 2019
For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...
Tony Dolan | 7 August 2019
When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we...
Tony Dolan | 30 July 2019
Every business that relies on contact centres to engage with customers will know how important the customer experience is. You can win customers...
Tony Dolan | 22 July 2019
Conn3ct helped part of a large UK bank to implement a fully managed Cloud service while educating and empowering its team to ensure smooth...
For a step-by-step guide to enhancing the customer experience across your Contact Centres, download our free guide.
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