Connect Managed Services and G3 Comms Announce Merger

• Merger backed by recently formed private equity fund, Apiary Capital.
• Creates one of the UK’s largest Customer Experience and Unified...

Why User Engagement is Vital for Successful Digital Transformations

We all know that Unified Communication (UC) transformation success is not guaranteed. Large technology projects are highly complex so it’s no...

How to Boost Productivity and Save Time with Unified Communications

Gone are the days of business teams working in the same office, the same building, or indeed the same country. We live and work in the globalised...

Digital Transformation Using Unified Communications and Collaboration Technology

The concept of digital transformation is most often thought of as the process of improving customer experience through the use of omni-channel...

5 Automation Techniques to Increase Contact Centre Efficiency

There is little doubt that automation is the way forward for Contact Centres.

It’s estimated that 85% of customer interactions will be automated...

Customer Experience in a Contact Centre is Everything

That the customer experience counts is not news to anyone, but it is easy to underestimate just how central to customer retention the experience...

How to Optimise your Contact Centre for Efficiency and Get the Most Out of Your Budget

 An efficient Contact Centre makes it easier to provide customers with the support they need, improving their overall customer experience and...

Top 5 Things That Will Improve Your Contact Centre Performance

Voice Technology: How One of the UK's Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello

Having voice technology in your Contact Centre software enables you to streamline interactions and enhance the customer experience, saving time...

Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs

The concepts of artificial intelligence and machine learning have been around for some time, but we are just beginning to see their power to...