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5 out of 5 in Avaya’s survey to determine “Partners in Customer Excellence”

Lewis Ward 4 April 2012

Connect Communications has been awarded five points out of five in every category in a survey conducted by Avaya to gauge how happy customers were with the services provided by its partners. Accordingly, Connect has been selected as a “Partner in Customer Excellence”.

The survey is part of a channel initiative introduced by Avaya in 2011, to recognise excellence in customer service. It focuses on all aspects of service and support provided by Avaya’s partners, including onsite engineering, telephone support and assistance provided via the web. Customers are asked to complete the survey after they have experienced a support event. The partner's performance is graded on a scale of 1 to 5 where 1 is “poor” and 5 is “excellent”.

The survey therefore compares partners with their peers, with just a small number of partners, those that achieve 4.4 or more in every category, receiving the designation “Avaya Partner in Customer Excellence.”

Commenting for Connect Communications, director Arman Khan, said: “This result is based on customer support calls over a period of time, across our entire customer base. It is quite rare for a partner to achieve such a high score and we are naturally very proud of our support and engineering team whose performance has been consistently outstanding during the year.”

This comment was endorsed by Connect’s customer Philip Grisedale, Telecoms Manager of Ion Trading, who added: “We value a support partner who is able to resolve support issues efficiently and courteously, and with Connect, we have always had the comfort of knowing that our business is in very good hands, the service we receive is always first class.”

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