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Blog

Tony Dolan

Head of Marketing - Conn3ct

Recent Posts

Connect Managed Services and G3 Comms Announce Merger

  • Merger backed by recently formed private equity fund, Apiary Capital.
  • Creates one of the UK’s largest Customer Experience and Unified...

Why User Engagement is Vital for Successful Digital Transformations

We all know that Unified Communication (UC) transformation success is not guaranteed. Large technology projects are highly complex so it’s no...

How to Boost Productivity and Save Time with Unified Communications

Gone are the days of business teams working in the same office, the same building, or indeed the same country. We live and work in the globalised...

Top 5 Things That Will Improve Your Contact Centre Performance

 

Voice Technology: How One of the UK's Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello

Having voice technology in your Contact Centre software enables you to streamline interactions and enhance the customer experience, saving time...

Harnessing the Power of AI and Machine Learning For Contact Centres

 

The concepts of artificial intelligence and machine learning have been around for some time, but we are just beginning to see their power to...

Enhancing the Customer Experience: How Artificial Intelligence is Transforming Contact Centres

AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to enhance customer...

5 Tips: Transform Your Contact Centre to Deliver a Great Experience

 

When a customer contacts a business, it is usually because they are experiencing a problem or have a question they need an answer to....

How to Scale Your Customer Support Team (Without Breaking the Bank) Using Cloud Contact Centre Technology

Unlike the traditional Contact Centre — where scaling up your customer support team can be costly — Cloud Contact Centres offer a cost-effective...

How to Use Chatbots to Enhance Customer Experience

The lowest cost of delivery is no longer the best approach to customer service. Today, the focus has shifted towards providing an engaging...

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