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Blog

Tony Dolan

Head of Marketing - Conn3ct

Recent Posts

On-Premise, Cloud or Hybrid: Identifying the Right Contact Centre for Your Business

Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...

The Best Unified Communications Solutions

Collaboration is one of the defining features of the unified communications (UC) landscape. Today, team platforms act as a communication platform...

Build a Sense of Community for Your Remote Workers

Given today’s context, many companies are adjusting to the idea of a remote workforce. Contact centres are no exception to this new reality....

Conn3ct Makes ICR Acquisition

Conn3ct announced today that it has acquired ICR Speech Solutions & Services Limited (ICR), a highly specialised speech application development...

What is Amazon Connect Chat?

Amazon Connect Chat gives businesses a single unified contact centre service for voice and chat. Amazon Connect provides a single routing engine...

Cloud Migration: How to Future-Proof Contact Centre

With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...

5 Common Digital Transformation Pitfalls You Need to Avoid

Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...

How to meet the challenge of an increase in staff working from home

With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too...

3 of the Most Common Unified Communications Challenges

Unified communication (UC) integrates deeply into the way a business works: improving business processes, creating happier customers and boosting...

3 Voice Technology Use Cases to Inspire Your Digital Transformation

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

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