Why There's No Better Time Than Now to Introduce Unified Communications in Your Business
Communications will always be central to business operations with the number of communications channels used by customers and employees continuing...
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Tony Dolan | 14 January 2020
Communications will always be central to business operations with the number of communications channels used by customers and employees continuing...
Tony Dolan | 7 January 2020
Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...
Tony Dolan | 12 December 2019
When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...
Tony Dolan | 3 December 2019
At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...
Tony Dolan | 14 November 2019
Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...
Tony Dolan | 6 November 2019
Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...
Tony Dolan | 1 November 2019
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...
Tony Dolan | 21 October 2019
Conn3ct are very proud and excited to announce the launch of our new website conn3ct.com. Here you will discover a clean, fresh design with...
Tony Dolan | 26 September 2019
Business communications technology moves surprisingly quickly. Yes, the driving purpose of solutions such as Unified Communications (UC)...
Tony Dolan | 18 September 2019
Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...
For a step-by-step guide to enhancing the customer experience across your Contact Centres, download our free guide.
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