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Blog

Tony Dolan

Head of Marketing - Conn3ct

Recent Posts

Cloud Migration: Considerations and Strategies to Future-Proof Your Contact Centre

With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...

5 Common Digital Transformation Pitfalls You Need to Avoid

Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...

How to meet the challenge of an increase in staff working from home

With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too...

3 of the Most Common Unified Communications Challenges

Unified communication (UC) integrates deeply into the way a business works: improving business processes, creating happier customers and boosting...

3 Voice Technology Use Cases to Inspire Your Digital Transformation

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

Why Choose Conn3ct to Support Your Digital Transformation Journey?

In July last year, we proudly announced that Connect Managed Services and G3 Comms were merging. From there, Conn3ct was born. But what prompted...

6 Factors to Consider When You Want to Switch Maintenance Suppliers

Working with the right partner to maintain and transform your organisation’s communication estate is critical to business success. The right...

Why There's No Better Time Than Now to Introduce Unified Communications in Your Business

Communications will always be central to business operations with the number of communications channels used by customers and employees continuing...

Customer Experience Investment to Soar 30% in the 2020s

Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...

Seasonal Demands Require Scalability and the Human Touch

When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...

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