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Blog

Tony Dolan

Head of Marketing - Conn3ct

Recent Posts

Why There's No Better Time Than Now to Introduce Unified Communications in Your Business

Communications will always be central to business operations with the number of communications channels used by customers and employees continuing...

Customer Experience Investment to Soar 30% in the 2020s

Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...

Seasonal Demands Require Scalability and the Human Touch

When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...

5 Key Considerations When Planning A Digital Transformation

At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...

Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

What Does a Great Customer Experience Look Like?

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

Why AI is the Future of Cloud Contact Centre Technology

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...

Conn3ct Launch New Website!

 

Conn3ct are very proud and excited to announce the launch of our new website conn3ct.com. Here you will discover a clean, fresh design with...

The 5 Biggest Unified Communications Trends

 

Business communications technology moves surprisingly quickly. Yes, the driving purpose of solutions such as Unified Communications (UC)...

5 Customer Experience Metrics You Need to Track

 

Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...

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