3 of the Most Common Unified Communications Challenges
Unified communication (UC) integrates deeply into the way a business works: improving business processes, creating happier customers and boosting...
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Tony Dolan | 18 March 2020
Unified communication (UC) integrates deeply into the way a business works: improving business processes, creating happier customers and boosting...
Tony Dolan | 24 February 2020
Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...
Tony Dolan | 12 February 2020
In July last year, we proudly announced that Connect Managed Services and G3 Comms were merging. From there, Conn3ct was born. But what prompted...
Tony Dolan | 7 February 2020
Working with the right partner to maintain and transform your organisation’s communication estate is critical to business success. The right...
Tony Dolan | 14 January 2020
Communications will always be central to business operations with the number of communications channels used by customers and employees continuing...
Tony Dolan | 7 January 2020
Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...
Tony Dolan | 12 December 2019
When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...
Tony Dolan | 3 December 2019
At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...
Tony Dolan | 14 November 2019
Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...
Tony Dolan | 6 November 2019
Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...
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