Conn3ct Blog | Tony Dolan

Tony Dolan | 14 October 2020

‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...

Tony Dolan | 10 September 2020

Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...

Tony Dolan | 17 August 2020

Collaboration is one of the defining features of the unified communications (UC) landscape. Today, team platforms act as a communication platform...

Tony Dolan | 4 August 2020

Given today’s context, many companies are adjusting to the idea of a remote workforce. Contact centres are no exception to this new reality....

Tony Dolan | 24 June 2020

Conn3ct announced today that it has acquired ICR Speech Solutions & Services Limited (ICR), a highly specialised speech application development...

Tony Dolan | 16 June 2020

Amazon Connect Chat gives businesses a single unified contact centre service for voice and chat. Amazon Connect provides a single routing engine...

Tony Dolan | 18 May 2020

With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...

Tony Dolan | 15 April 2020

Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...

Tony Dolan | 7 April 2020

With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too...

Tony Dolan | 18 March 2020

Unified communication (UC) integrates deeply into the way a business works: improving business processes, creating happier customers and boosting...

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