Conn3ct Blog | Tony Dolan

Tony Dolan | 18 May 2020

With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...

Tony Dolan | 15 April 2020

Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...

Tony Dolan | 7 April 2020

With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too...

Tony Dolan | 18 March 2020

Unified communication (UC) integrates deeply into the way a business works: improving business processes, creating happier customers and boosting...

Tony Dolan | 24 February 2020

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

Tony Dolan | 12 February 2020

In July last year, we proudly announced that Connect Managed Services and G3 Comms were merging. From there, Conn3ct was born. But what prompted...

Tony Dolan | 7 February 2020

Working with the right partner to maintain and transform your organisation’s communication estate is critical to business success. The right...

Tony Dolan | 14 January 2020

Communications will always be central to business operations with the number of communications channels used by customers and employees continuing...

Tony Dolan | 7 January 2020

Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...

Tony Dolan | 12 December 2019

When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...

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