Why Contact Centre Technologies Drive Customer Experience
‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...
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Tony Dolan | 14 October 2020
‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...
Tony Dolan | 10 September 2020
Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...
Tony Dolan | 17 August 2020
Collaboration is one of the defining features of the unified communications (UC) landscape. Today, team platforms act as a communication platform...
Tony Dolan | 4 August 2020
Given today’s context, many companies are adjusting to the idea of a remote workforce. Contact centres are no exception to this new reality....
Tony Dolan | 24 June 2020
Conn3ct announced today that it has acquired ICR Speech Solutions & Services Limited (ICR), a highly specialised speech application development...
Tony Dolan | 16 June 2020
Amazon Connect Chat gives businesses a single unified contact centre service for voice and chat. Amazon Connect provides a single routing engine...
Tony Dolan | 18 May 2020
With customer needs changing and remote working on the rise, now is the perfect time to future-proof your Contact Centre technology. Read on to...
Tony Dolan | 15 April 2020
Digital transformation reaches to the foundations of an organisation – for most companies, today’s wave of digital technologies involves a sea of...
Tony Dolan | 7 April 2020
With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too...
Tony Dolan | 18 March 2020
Unified communication (UC) integrates deeply into the way a business works: improving business processes, creating happier customers and boosting...
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