Conn3ct Blog | Tony Dolan

Tony Dolan | 14 November 2019

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

Tony Dolan | 6 November 2019

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

Tony Dolan | 1 November 2019

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...

Tony Dolan | 21 October 2019

Conn3ct are very proud and excited to announce the launch of our new website conn3ct.com. Here you will discover a clean, fresh design with...

Tony Dolan | 26 September 2019

Business communications technology moves surprisingly quickly. Yes, the driving purpose of solutions such as Unified Communications (UC)...

Tony Dolan | 18 September 2019

Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of organisations already consider...

Tony Dolan | 10 September 2019

Customers no longer accept impersonal, monotonous customer interactions. Instead, in an increasingly connected age, customers demand a customer...

Tony Dolan | 28 August 2019

It's fair to say communication tools underpin day-to-day business processes and must be stable and dependable. It’s why company decision-makers...

Tony Dolan | 20 August 2019

Customer experience is top of mind for companies large and small but nonetheless businesses still commonly fail to make the grade. No company...

Tony Dolan | 14 August 2019

For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business...

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