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Shai Berger, Co-Founder and CEO, Fonolo

As a leader and innovator, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. He is responsible for setting the company's strategic direction, product innovation, and driving growth. His experience and accomplishments within the customer service and contact center industries have positioned him as an influencer in the space.

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How To Keep Service Levels High In A Crisis

As the immediate chaos of the COVID-19 pandemic eases, most contact centres are reflecting on how they can become more resilient. Is your contact...

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