Lessons Learned From The COVID Crisis So Far
A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency...
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Martin Cross | 22 October 2020
A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency...
Martin Cross | 30 September 2020
In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact...
Martin Cross | 23 April 2020
After being forced to experience home-working en-masse through the COVID-19 pandemic, many feel that the days of the traditional office-based...
Martin Cross | 12 March 2020
When a disaster recovery plan is put into action for a business, it results in important decisions that need to be addressed to ensure business...
Martin Cross | 10 December 2019
To service today’s customers, your business needs to stay relevant and deliver a consistently efficient and streamlined service. At Conn3ct, our...
Martin Cross | 10 October 2019
As we all know customers can make contact to a Contact Centre via various devices. Most typically these are traditional phone (voice), computer...
Martin Cross | 17 January 2019
There is no question that digital channels and new technologies are rapidly transforming the customer service industry.
Automation is making it...
Martin Cross | 2 November 2018
In Contact Centres around the world, a battle is raging. The prize: the best customer experience, underpinned by efficient, scalable, and flexible...
Martin Cross | 3 October 2018
There is a good reason why self-service is popular with Contact Centres; cost. The average salary for a Customer Services agent in the UK is...
Martin Cross | 17 September 2018
The idea of using customer-facing chatbots can be intimidating. If you believe the negative press they are here to steal contact centre jobs. In...
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