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Mark King

Mark has been transforming the way that contact centres run for more than 20 years. He has helped change the way many enterprise companies engage with their customers. An advocate for customer satisfaction, Mark contributes his expertise to the industry, regularly delivering keynotes at conferences and imparting invaluable advice to companies wanting to deliver sterling customer service.
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Recent Posts

How the Internet of Things Will Change the Contact Centre

"Alexa, play some relaxing music."

Conversations with IoT devices are becoming the norm in most homes. Many of us are coming to rely on them more...


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