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Kate Sparrow

Kate Sparrow

Recent Posts

Digital Transformation Using Unified Communications and Collaboration Technology

The concept of digital transformation is most often thought of as the process of improving customer experience through the use of omni-channel...

5 Automation Techniques to Increase Contact Centre Efficiency

There is little doubt that automation is the way forward for Contact Centres.

It’s estimated that 85% of customer interactions will be automated...

Customer Experience in a Contact Centre is Everything

That the customer experience counts is not news to anyone, but it is easy to underestimate just how central to customer retention the experience...

How to Optimise your Contact Centre for Efficiency

 An efficient Contact Centre makes it easier to provide customers with the support they need, improving their overall customer experience and...

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