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Blog

Conn3ct Launch New Website!

Everything You Need to Know About the Voice Channel in a Contact Centre

The 5 Biggest Unified Communications Trends of 2019 So Far

5 Customer Experience Metrics You Need to Track

3 Ways Amazon Connect Enables a More Personalised Customer Experience

5 Reasons to Introduce Unified Communications in Your Business Today

How to Create a Customer Experience Strategy That Actually Delivers

How Connect Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution

How Connect Transformed a Leading Oil and Gas Business' Contact Centre Through Genesys and AWS

How to Improve Customer Experience Using Cloud Contact Centre Technology

How Connect Helped a Large UK Bank Division Move from Traditional Telephony to the Cloud

4 Metrics to Consider When Building a Business Case for Unified Communications Transformation

Connect Managed Services and G3 Comms Announce Merger

Why User Engagement is Vital for Successful Digital Transformations

Boost Productivity and Save Time with Unified Communications

Digital Transformation Using Unified Communications and Collaboration Technology

5 Automation Techniques to Increase Contact Centre Efficiency

Customer Experience in a Contact Centre is Everything

How to Optimise your Contact Centre for Efficiency and Get the Most Out of Your Budget

Top 5 Things That Will Improve Your Contact Centre Performance

Voice Technology: How One of the UK's Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello

Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs

Enhancing the Customer Experience: How Artificial Intelligence is Transforming Contact Centres

3 Cloud Contact Centre Advantages Over Premise-Based Contact Centres

5 Tips to Transform Your Contact Centre to Deliver Great Customer Experience

How to Scale Your Customer Support Team (Without Breaking the Bank) Using Cloud Contact Centre Technology

Web Chat and Messaging in Customer Service

How to Use Chatbots to Enhance Customer Experience

How to Design and Implement a Winning Customer Experience Transformation

3 Lessons in Enhancing Customer Experience from a Leading UK Water Provider

How a Global Fortune 500 Energy Company Consistently Delivers World-Class Customer Experience

Why Your Business Needs Unified Communications

Should your Contact Centre join the Cloud?

What is Digital Transformation?

Leveraging the AWS AI Stack

4 Ways to Optimise Self-Service in a Contact Centre

6 Best Uses for Chatbots in a Contact Centre

3 Steps to Deliver Contact Centre Transformation

How the Internet of Things Will Change the Contact Centre

5 Reasons Why Voice Biometrics Is A Game Changer

5 Alternatives to 'Your Call Is Important To Us'

The Evolution of the Contact Centre

The Dangers of Using Legacy Technology for Voice Biometrics

Why It’s Time For Collaboration Software Vendors To Collaborate

5 out of 5 in Avaya’s survey to determine “Partners in Customer Excellence”

Connect Communications is winner of "most notable customer win" award.

Connect Communications and Avaya present new UC solutions at Law Society

Avaya Positioned as Lead in Gartner Magic Quadrant for Corporate Telephony

Information Technologists' Company Enlists Support of Connect

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