Motor Insurer’s Bureau (MIB) Case Study
A more efficient and resilient telephony and contact centre solution for the Motor Insurer’s Bureau (MIB)
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Tina Bakrania | 12 February 2021
A more efficient and resilient telephony and contact centre solution for the Motor Insurer’s Bureau (MIB)
Tina Bakrania | 3 February 2021
Communications partner Conn3ct is delighted to announce that its chief operating officer Adam Young is set to take the reins as CEO. The appointment...
Tina Bakrania | 12 January 2021
Conn3ct is delighted to have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner...
Tina Bakrania | 16 December 2020
Communications partner Conn3ct is helping one of the UK’s largest utilities respond swiftly to the service challenges created by the COVID-19...
Martin Cross | 22 October 2020
A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency...
Tony Dolan | 14 October 2020
‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...
Martin Cross | 30 September 2020
In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact...
Tony Dolan | 10 September 2020
Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...
Tony Dolan | 17 August 2020
Collaboration is one of the defining features of the unified communications (UC) landscape. Today, team platforms act as a communication platform...
Tony Dolan | 4 August 2020
Given today’s context, many companies are adjusting to the idea of a remote workforce. Contact centres are no exception to this new reality....
For a step-by-step guide to enhancing the customer experience across your Contact Centres, download our free guide.
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