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Why There's No Better Time Than Now to Introduce Unified Communications in Your Business

Communications will always be central to business operations with the number of communications channels used by customers and employees continuing...

Customer Experience Investment to Soar 30% in the 2020s

Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...

Seasonal Demands Require Scalability and the Human Touch

When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...

How Conn3ct Enables Digital Transformation

To service today’s customers, your business needs to stay relevant and deliver a consistently efficient and streamlined service. At Conn3ct, our...

5 Key Considerations When Planning A Digital Transformation

At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...

Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

What Does a Great Customer Experience Look Like?

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

Why AI is the Future of Cloud Contact Centre Technology

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the...

Conn3ct Launch New Website!

 

Conn3ct are very proud and excited to announce the launch of our new website conn3ct.com. Here you will discover a clean, fresh design with...

Everything You Need to Know About the Voice Channel in a Contact Centre

 

As we all know customers can make contact to a Contact Centre via various devices. Most typically these are traditional phone (voice), computer...

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