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Motor Insurer’s Bureau (MIB) Case Study

A more efficient and resilient telephony and contact centre solution for the Motor Insurer’s Bureau (MIB) 

Conn3ct appoints new CEO

Communications partner Conn3ct is delighted to announce that its chief operating officer Adam Young is set to take the reins as CEO. The appointment...

Conn3ct Secures Position On G-Cloud 12 Framework

Conn3ct is delighted to have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner...

Conn3ct Helps Utility Maintain Customer Service During Pandemic

Communications partner Conn3ct is helping one of the UK’s largest utilities respond swiftly to the service challenges created by the COVID-19...

Lessons Learned From The COVID Crisis So Far

A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency...

Why Contact Centre Technologies Drive Customer Experience

‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...

The Rise of the CRM in the Contact Centre Space

In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact...

On-Premise, Cloud or Hybrid: Identifying the Right Contact Centre for Your Business

Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...

The Best Unified Communications Solutions

Collaboration is one of the defining features of the unified communications (UC) landscape. Today, team platforms act as a communication platform...

Build a Sense of Community for Your Remote Workers

Given today’s context, many companies are adjusting to the idea of a remote workforce. Contact centres are no exception to this new reality....

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