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3 Voice Technology Use Cases to Inspire Your Digital Transformation

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established...

Why Choose Conn3ct to Support Your Digital Transformation Journey?

In July last year, we proudly announced that Connect Managed Services and G3 Comms were merging. From there, Conn3ct was born. But what prompted...

6 Factors to Consider When You Want to Switch Maintenance Suppliers

Working with the right partner to maintain and transform your organisation’s communication estate is critical to business success. The right...

Why There's No Better Time Than Now to Introduce Unified Communications in Your Business

Communications will always be central to business operations with the number of communications channels used by customers and employees continuing...

Customer Experience Investment to Soar 30% in the 2020s

Investment in customer experience technology is set to soar in the next decade, as organisations seek to increase customer understanding, improve...

Seasonal Demands Require Scalability and the Human Touch

When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the ability for a contact...

How Conn3ct Enables Digital Transformation

To service today’s customers, your business needs to stay relevant and deliver a consistently efficient and streamlined service. At Conn3ct, our...

5 Key Considerations When Planning A Digital Transformation

At Conn3ct, we are seeing an increasing importance for businesses to be more digitally engaged and connected with their customers. No two...

Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know

Live web chat is a popular way to deliver customer support, in fact, you can argue that some demographics prefer website chat to other channels...

What Does a Great Customer Experience Look Like?

Meeting and exceeding customer expectations has always been a key factor that distinguishes growing, successful businesses from those that...

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