Conn3ct Blog

Martin Cross | 22 October 2020

A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency...

Tony Dolan | 14 October 2020

‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...

Martin Cross | 30 September 2020

In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact...

Tony Dolan | 10 September 2020

Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...

Tony Dolan | 17 August 2020

Collaboration is one of the defining features of the unified communications (UC) landscape. Today, team platforms act as a communication platform...

Tony Dolan | 4 August 2020

Given today’s context, many companies are adjusting to the idea of a remote workforce. Contact centres are no exception to this new reality....

As the immediate chaos of the COVID-19 pandemic eases, most contact centres are reflecting on how they can become more resilient. Is your contact...

Rex Purnell | 16 July 2020

At Conn3ct, our expert team solves complex transformation challenges that the larger OEMs and SIs can’t. Discover some of the problems we’ve...

Tony Dolan | 24 June 2020

Conn3ct announced today that it has acquired ICR Speech Solutions & Services Limited (ICR), a highly specialised speech application development...

Tony Dolan | 16 June 2020

Amazon Connect Chat gives businesses a single unified contact centre service for voice and chat. Amazon Connect provides a single routing engine...

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