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Lessons Learned From The COVID Crisis So Far

A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency...

Why Contact Centre Technologies Drive Customer Experience

‘A good workman never blames his tools’, or so the old saying goes. However, given the opportunity, I’m sure many would happily upgrade their...

The Rise of the CRM in the Contact Centre Space

In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact...

On-Premise, Cloud or Hybrid: Identifying the Right Contact Centre for Your Business

Contact centres are a key customer experience touchpoint and inevitably a substantial cost base too. Companies are rightly concerned about...

The Best Unified Communications Solutions

Collaboration is one of the defining features of the unified communications (UC) landscape. Today, team platforms act as a communication platform...

Build a Sense of Community for Your Remote Workers

Given today’s context, many companies are adjusting to the idea of a remote workforce. Contact centres are no exception to this new reality....

How To Keep Service Levels High In A Crisis

As the immediate chaos of the COVID-19 pandemic eases, most contact centres are reflecting on how they can become more resilient. Is your contact...

Crisis, What Crisis? How Conn3ct Overcame Complex Transformation Challenges During COVID-19

At Conn3ct, our expert team solves complex transformation challenges that the larger OEMs and SIs can’t. Discover some of the problems we’ve...

Conn3ct Makes ICR Acquisition

Conn3ct announced today that it has acquired ICR Speech Solutions & Services Limited (ICR), a highly specialised speech application development...

What is Amazon Connect Chat?

Amazon Connect Chat gives businesses a single unified contact centre service for voice and chat. Amazon Connect provides a single routing engine...

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