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Amazon Connect to Salesforce Service Cloud Voice Migration

Improved User Experience and Enhanced Visibility

 

 

Today you can give all your customers a great phone experience no matter where your agents take calls. That’s because, with Service Cloud Voice, your telephony is now one with your Salesforce CRM. Agents get a better experience and supervisors get enhanced visibility across all channels, driven by AI insights on an intuitive console.

 

 

 

 

Conn3ct has delivered thousands of communication estate projects to a diverse range of blue-chip organisations across the globe. Learn more here.

 

 

Why Conn3ct for Salesforce

 

Conn3ct is a trusted communications partner that draws on over 30 years of knowledge and experience to solve complex communications challenges in three areas: Contact Centres, Unified Communications, and Network Services.

 

Conn3ct have designed, implemented and delivered complex, fully integrated contact centre solutions to customers in the Retail, Financial Services, Utilities and Energy sectors.

 

 

As a launch partner for Service Cloud Voice, Conn3ct can offer consultancy and implementation services to support your journey to Service Cloud Voice and to tailor the out of the box capabilities to your unique business requirements.

 

 

 

 

Quick Start

Business

Complex

Functionality

Designed for simple start up scenarios to get you up and running with Service Cloud Voice quickly. Provides tailoring of the out of the box functionality to meet your business needs.

 

Designed for more established contact centres with more complex business and operational requirements. Provides support for multiple business lines, conversational IVR call steering and simple customer self-service, and enhanced agent assistance.

 

Designed for complex organisation and business solutions with complex routing, prioritisation, integration and governance requirements.

 

Bespoke consultancy, design and implementation.

 

Timescales

 

Typically 3-4 weeks

 

Typically 8-10 weeks

Typically 15-20 weeks

 

Approximate Cost

(dependent on requirements and complexity)

 

 

£15-£25k

 

£30-£45k

£60 - £100k

 

To find out how we can help you with Amazon Connect to Salesforce Service Cloud Voice Migrations, get in touch to book a free consultation with one of our experts.

 

 

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