Conn3ct is a trusted advisor that draws on over 30 years of knowledge and experience to solve complex communications challenges in three areas: Contact Centres, Unified Communications, and Network Services.
Our truly vendor-agnostic capability allows us to build completely bespoke solutions for your business. We deliver end-to-end digital transformation by refining your people, processes, and technology.
Our exceptional people, innovative processes, and proprietary technology are our key differentiators. Our extensive knowledge and experience will guide you seamlessly through the transformation journey to ensure it is painless and cost-effective.
Learn more about our solutions below.
The success of any contact centre hinges on its ability to delight and retain its customers by delivering exceptional customer experience. To do so you need a customer experience strategy.
To enhance employee productivity and efficiency you need best of breed technology that integrates communication systems so users can seamlessly connect with each other when needed.
To expand globally, consistent communications across multiple sites is critical. We integrate networks and cloud services giving our customers simple management to complex network solutions.
Our unique proprietary monitoring and automation toolsets stabilise your existing estate, improve efficiency and performance, and make immediate cost savings.
Tell us your challenges. We listen and learn so that we can enhance what is already in place with best of breed adjunct technologies.
Our unique, truly vendor-agnostic approach allows us to deliver a fully customised, best of breed solution at your pace and in line with your budget.
Conn3ct draws on over 30 years of experience enabling digital transformation to deliver exceptional customer experience, improve efficiencies, and enhance business performance. Central to this is our consultative approach.
As a trusted IT service provider, we share our expertise and educate your team throughout your transformation journey, delivering your company’s personalised project to budget and on time.
The role of the contact centre is evolving rapidly. Businesses are finding innovative new ways to use the vast amounts of data produced in their contact centre environments.
Download the free ebook now to discover how and why.
Conn3ct differentiates themselves on their collaboration, in the sense that they work with us to find a solution rather than giving us one that might not be right for us.
Conn3ct work with us closely to guide us at both an operational and technical strategy level for our customer engagement strategy.
Conn3ct brings enormous value by helping assess, design, deliver and support our projects — ensuring they go to plan without any hiccups.
Conn3ct’s flexibility and dynamism allow it to be fast and effective. They have strong third-party partnerships all over the world so their international reach is fantastic.
We needed to optimise resources, reduce costs, and continually increase service levels — and we’re doing just that.