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Complex problems,
simple solutions.

Conn3ct is a truly vendor-agnostic communications partner that helps multi-site organisations across the world solve their communications challenges.

Stabilise

Stabilise

Enhance

Enhance

Transform

Transform

We are Conn3ct

 

Conn3ct is a trusted advisor that draws on over 30 years of knowledge and experience to solve complex communications challenges in three areas: Contact Centres, Unified Communications, and Network Services.


Our truly vendor-agnostic capability allows us to build completely bespoke solutions for your business. We deliver end-to-end digital transformation by refining your people, processes, and technology.


Our exceptional people, innovative processes, and proprietary technology are our key differentiators. Our extensive knowledge and experience will guide you seamlessly through the transformation journey to ensure it is painless and cost-effective.

 

Learn more about our solutions below.

Contact-Centre

Contact Centres

The success of any contact centre hinges on its ability to delight and retain its customers by delivering exceptional customer experience. To do so you need a customer experience strategy.

Unified-Comms

Unified Communications

To enhance employee productivity and efficiency you need best of breed technology that integrates communication systems so users can seamlessly connect with each other when needed.

Network-Solutions

Network Services

To expand globally, consistent communications across multiple sites is critical. We integrate networks and cloud services giving our customers simple management to complex network solutions.

Our ‘Stabilise, Enhance, Transform’ approach solves legacy technology issues and improves efficiency and performance.

Stabilise

Stabilise

Our unique proprietary monitoring and automation toolsets stabilise your existing estate, improve efficiency and performance, and make immediate cost savings.

Enhance

Enhance

Tell us your challenges. We listen and learn so that we can enhance what is already in place with best of breed adjunct technologies.

Transform

Transform

Our unique, truly vendor-agnostic approach allows us to deliver a fully customised, best of breed solution at your pace and in line with your budget.

Our Experience

Conn3ct draws on over 30 years of experience enabling digital transformation to deliver exceptional customer experience, improve efficiencies, and enhance business performance. Central to this is our consultative approach.

 

As a trusted IT service provider, we share our expertise and educate your team throughout your transformation journey, delivering your company’s personalised project to budget and on time.

 

Let's talk

What does Next Generation Customer Contact look like? 

In this webcast our CTO, Martin Cross, discusses the market drivers pushing customer contact towards a next-generation approach.

 

Download the free webcast now to discover how and why. 

 

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What Our Customers Say

Resources

Eir case study thumbnail

Eir consolidates its contact centre for seamless self-service and improved routing.

Customer Experience Guide

To better retain and delight your customers, you need to deliver exceptional customer experience.

NSPCC case study

NSPCC chooses Genesys and Conn3ct to break down the barriers to multi-channel contact.

Businesses across the globe trust in Conn3ct

Core Technology Partners

Latest Blog Articles

Chatbots vs. Web Chat: 5 Key Differentiators You Need to Know

What Does a Great Customer Experience Look Like?

Why AI is the Future of Cloud Contact Centre Technology